Privacy Policy
1. Information We Collect
Coral Cove Aquatics respects your privacy. When you request aquarium maintenance, order products from our online shop, or subscribe to The Coral Cove Journal, we collect necessary personal details such as your name, billing and delivery address, phone number, and aquarium system specifications.
2. How We Use Information
Your information is used strictly to fulfill product orders, schedule aquarium maintenance visits, process secure payments, and provide personalized advice on your water chemistry parameters.
3. Contact and Service Request Information
Details provided via our maintenance booking forms and concierge inquiry desk are kept strictly confidential within our customer management system.
4. E-Commerce Transactions
All online payment transactions are transmitted using industry-standard 256-bit SSL encryption. We do not store raw credit card numbers on our local servers.
5. Cookies & Similar Technologies
We use essential session cookies to maintain your shopping cart and save your browsing preferences. We do not sell user data to third-party data brokers.
6. Third-Party Services
We may utilize trusted third-party logistics and payment processors solely to complete your transactions and deliver equipment orders.
7. Data Security
We maintain appropriate physical, electronic, and managerial safeguards to protect the personal information we collect online and during on-site maintenance visits.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
9. User Rights
You have the right to request access to, correction of, or deletion of your personal data stored in our concierge records.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18.
11. Changes to This Policy
We reserve the right to update this policy as our services evolve. Revisions will be reflected on this page with an updated modification date.